Delivery, Warranty, Repairs and Returns
We ship anywhere in South Africa, whether it be a small town in the Northern Cape, or a large cities like Johannesburg, and Pretoria.
Contact us by E-mail, phone or Whatsapp, and we’ll be glad to assist you with your request; 084 920 2734 / 012 030 1330
Delivery time is between 2 – 6 working days for areas that are not within Gauteng.
Delivery in Gauteng takes a total of 1 – 4 working days or sooner, if you are based within Gauteng.
All HIKVISION cameras, DVR and NVR’s come with a 3 year warranty. Please keep the original boxes of the products and original power supply/ies, as this will be needed should the items need to be returned. (Without the box and/or power supply, we may not / will not honor the warranty).
Power supplies and cable do not carry a warranty period, unless due to factory fault at time of installation. Please supply us with pictures of the faulty unit, and send it back to us. We will either replace the faulty unit or refund the amount paid. This is at Easy CCTV’s discretion.
Should your purchase not be as advertised, please contact us within 7 days of receiving your order. We will arrange a refund at 100% of the value of the product/order. Alternatively, for Warranty claims, please ship (At your own cost) the faulty unit to us. Warranty claims will be processed as fast as possible (between 3 – 15 working days), but can take up to 1 month should the product need extra special attention. Once we receive the unit back, and we will ship the warranty repaired unit back to you (At our cost).
Should a full refund be required, a full refund will be paid in to the clients bank account, minus any fee’s that were incurred for the transaction to take place by payment service providers.
We will not be held responsible for incorrect orders placed and payed for through the website. Should you need more information, please contact us directly, and we will be happy to help.
Should there be any questions or concerns you would like to raise, please contact us using the below information.
Whatsapp / Cell: 084 920 2734
Landline: 012 030 1330